Which term refers to designing IT services to deliver value to customers by following a recognized framework?

• A. ITSM
• B. COBIT
• C. ITIL
• D. ISO 9001

Answer: (C)

This question tests understanding of frameworks used to design IT services so they deliver value to customers. ITIL provides a comprehensive set of best practices for IT service management and organizes how services are designed, transitioned, operated, and continually improved to meet business needs. By following this recognized framework, teams align IT capabilities with customer value, ensuring consistent quality and predictable outcomes across the service lifecycle. The other options are broader or focus on different goals: ITSM describes the discipline of managing IT services but isn’t a single framework itself; COBIT emphasizes governance and control objectives rather than day-to-day service design and delivery; ISO 9001 is a general quality management standard applicable across industries, not specific to IT services. Therefore ITIL is the best fit for designing IT services to deliver value by following a recognized framework.