Which ITIL body approves or denies change requests?

• A. Service Desk
• B. CAB
• C. Change Manager
• D. Security Team

Answer: (B)

In ITIL Change Management, the Change Advisory Board is the governance body that reviews proposed changes and decides whether they should proceed. It brings together representatives from IT, business units, and often security or other stakeholders to assess the change’s impact, risk, cost, and resource needs. After weighing these factors, the CAB can approve, reject, or request modifications to the change before it moves forward to implementation. The Change Manager or a designated Change Authority then carries out the final approval for execution based on the CAB’s input, but the actual decision to approve or deny comes from the board. This is why, for the question about who approves or denies change requests, the Change Advisory Board is the correct answer.