Where should a junior technician look to find guaranteed uptime information from the cloud provider?

• A. SLA
• B. End User License Agreement
• C. Service Description
• D. Security Addendum

Answer: (A)

Guaranteed uptime information is defined in the service level agreement. The SLA is the contract that states the target availability of the service, how uptime is measured, the applicable maintenance windows, and the remedies (such as service credits) if the provider falls short. This makes the SLA the primary source for guaranteed uptime details and any exclusions.

Other documents serve different purposes: the End User License Agreement covers licensing terms and restrictions for software, not uptime guarantees; the Service Description outlines features and capabilities but typically does not bind the provider to specific uptime levels; the Security Addendum focuses on security controls, data protection, and related compliance, not availability guarantees.