What term describes a documented collection of procedures for handling routine operations or incidents?

• A. Playbook
• B. Checklist
• C. Automation Script
• D. Runbook

Answer: (B)

A checklist is a documented list of steps used to perform a task in a consistent, repeatable way. It captures the exact actions that must be taken, in order, so routine operations or incident-handling tasks are carried out the same every time and nothing is missed. In cloud operations, checklists help ensure everyday tasks like backups, patching, or escalation steps are performed correctly and auditable, providing a clear trail of what was done. While a runbook describes incident response procedures in more depth and a playbook outlines broader response strategies, a checklist gives the focused sequence of actions you follow step by step. An automation script encodes steps as code, but a checklist remains a documented guide for humans to execute. Therefore, a checklist best fits the description of a documented collection of procedures for handling routine operations or incidents.